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STCard
STPivot
STDashboard
STReport

¡No te conformes con gráficos tradicionales!
¡Con Stratebi el límite es tu imaginación!

¡MÁS DE 150 KPIS A TU ALCANCE!

USAGE KPIS

Minutes of Usage
N. of Outgoing SMS Per Sub Per Month
Minutes Carried Per Month
% Airtime Capacity Utilization
Number of Calls
Minutes Per Site
Average Call Duration
VER MÁS KPIS

REVENUE KPIS

ARPU ( Average Revenue Per User)
ARPM (Average Revenue Per Minute)
Average Revenue Per Call
Average Revenue Per Cell Site
Revenue Breakup (%)
Website Traffic Lead Ratio
International Roaming Revenue
VER MÁS KPIS

PERFORMANCE KPIS

Share of Net Adds Subs
Share of Incremental Revenue
Quarterly Sites Added
MRPU ( Marginal Revenue Per User)
Subs Growth
Services Revenue Growth
ARPU Growth
VER MÁS KPIS

OPERATIONAL KPIS

Opex as % Revenue
Average Margin Per User (AMPU)
Employee Cost / Town Covered
Number of BTS Sites
Number of MSC Sites
MSC/ Subs
Spectrum Charges as % Revenue
OSS/ BSS Ratio
VER MÁS KPIS

TECHNICAL KPIS

Penetration per House Hold
Top 2 Players Share
HHI Index
Average F2M Interconnect Rate
ARPU (PPP Adjusted)
Mobile Revenue/ GDP
Regional Roaming Usage
Top 2 Players Share Change
VER MÁS KPIS

QUALITY KPIS

RTT Delay (Ms)
Application Through Put (kbps)
Call Setup Time
Point of Interconnection (POI)
Call Setup Success Rate (CSSR)
Call Drop Rate (CDR)
Handover Success Rate
Energy Consumption/ Sub
VER MÁS KPIS

USAGE KPIS

# of Responses Generated
# of Unresolved Issues
Average Score from Call Monitoring
Avergae Score from External Surveys
Average Time Frame for Repairs and Installations
Mean Opinion Score
Mean Time to Detect Problem
% of People Understanding Message
Contact Rate
Resolución en la Primera Llamada (FCR)
Nivel de Servicio / Tiempo de Respuesta
Satisfacción del Cliente
Tipo de Contrato
Prepago / Postpago
Audiencia Share
Brand Awareness
Tiempo de Permanencia
Nuevo o Portado
Consumer Awareness
% Response Rate
Transaction Value of Brand
% Brand Knowledge
Customer Loyalty
% Of New Customer

REVENUE KPIS

Average Revenue per Employee
Online Conversions Metric
Gearing
Net Debt / EBITDA
EBITDA % Revenue
PAT % Revenue
ROIC (EBITDA / GROSS Capex)
FCF (EBITDA-CAPEX-TAX) % Revenue
Capital Productivity
Revenue / Groos Capex
EV / EBITDA
EV / Sales
EV / Suscribers
EV / GCI
P / E
Customers per Hour
Total Calling Time per Day
Return on Equity
Margin per Customers
% of Calls Transferred
Customers / Year

PERFORMANCE KPIS

Earned Run Average (ERA)
Batting Average
On Base Percentage
On-Base Plus Slugging (OPS)
Service Level
Call Resolution
Average Handle Time
Agent Schedule Adherence
Call Center Status Metrics
Active and Waiting Calls
Call Abandonment
Bit Error Ratio
Call Completion Ratio
Acces Lines per Call Centre Employee
MoU per Suscriber for Voice Usage
Access Lines per Employee
Grade of Service
Service Life of Equipment
Bit Rate
Broadband
Quality and Speed of Issue Resolution

OPERATIONAL KPIS

AMPU Segmentation
BTS / Subs
Capex % Revenue
Capex per Minute
Opex per Minute
Gross Capex
Opex as % Revenue
License Fee as % Revenue
Interconnect Cost as % Revenue
Business Operation Cost
Network Operating Cost
Labor Cost
Renta as % Network Opex
Power & Fuel as % Network Opex
Core Network
Hardware & Software
Opex per Site
Prepaid, Postpaid, Blended

TECHNICAL KPIS

ARPU % of disposable income
Network Congestion
Connection Establishment (Accesibility)
Call Setup Time
Connection Maintenance (Retainability)
Worst Affected BTSs Due to Downtime
BTSs Accumulated Downtime
Energy Consumption / Sub
CO2 Emission / Sub
SIM / User
Number of Suscribers / Number of Handset Sales
Tenancy Ratio
Busy Hour mErlangs Carried per Sq KM
Busy Hour mErlangs per Suscriber
Spectrum per Operator
Penetration > 5 Years Population
Subs KM2 / Urban
Pricing Long Distance

QUALITY KPIS

Average Time to Correct a Problem
Average Time to Required to Make an Engineering Change
Cycle Time to Correct Customer Problem
% Simulation Accuracy
% Services Meet Customer Expectation
Problems Found by Diagnostic
% of Repeat Problems Corrected
% of Reports with Errors
Analysis / Simulation
# of Off Specifications Accepted
# of Off Specifications Approved
Restarts of Evaluation Tests
Days for the Release Cycle
Days Late to Pre-Analysis
Misused Shipments of Prototypes
# of Unsucccesful Pre-Analyisis
% of Drafting Errores
Request for Engineering
Telefonica
Telefonica
Globalia
20:20 Mobile

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